Returns The condition for returning the goods is to collect the sent parcel. Any goods may be returned without giving a reason within 14 days from the date of receipt. The desire for a return must be presented in writing by sending such information to the following e-mail address: biuro@hightype.pl The goods must be returned unchanged within 14 days from the date of sending the return request. The store returns the cost of the goods to the buyer along with the lowest transport costs available in the store. The customer must deliver the product at his own expense. All goods that have undergone changes at the customer's request, e.g. printing the customer's logo, name and surname, etc., are not subject to return. In order for the goods to be accepted for return, any proof that the goods were purchased in our store must be presented; receipt, courier advice, e-mail confirming purchase, etc. Address for returning goods: HighType SportWear, ul. Kościuszki 33/2a, 67-100 Nowa Sól Product replacement The goods can be exchanged for another product within 14 days of receiving the package. The desire to exchange goods must be presented in writing by sending such information to the following e-mail address: biuro@hightype.pl The product should be sent back to the address below with information inside what the goods should be exchanged for. Address for exchange of goods: HighType SportWear, ul. Kościuszki 33/2a, 67-100 Nowa Sól The goods are sent to us at the customer's expense, while the company returns the goods by registered mail at its own expense. Complaints All products sold are subject to a 12-month manufacturer's warranty. The warranty covers all items of clothing that are damaged as a result of proper use of the clothing. In the event of a complaint, please deliver the goods to the store along with proof of purchase in our store. The complaint will be considered and the buyer informed about it within 14 days from the date of receipt of the goods. If the complaint is justified, the store will inform the buyer about the duration of the repair. If repair is not possible, the buyer will have the option of receiving a refund or replacing the goods with a new one (the same or another one of the same value). The decision on how to handle the complaint rests with the buyer. The buyer is obliged to report the fact of damage within 2 months of its occurrence, but is obliged to stop using the product immediately after noticing the defect, in order not to increase the defect and thus expose the store to higher repair costs. If the goods are used despite the fact that a defect has occurred and been noticed, the complaint may be rejected. The costs of transporting the complaint process are borne by the Store. However, the store has the right to charge the buyer with transport costs if it is proven that the damage to the goods was intentional or the buyer, knowing that the damage was his fault, complained about the product, e.g.: costs. The warranty does not cover all intentional damage and damage resulting from natural wear and tear of the material, the so-called mechanical damage, e.g. snagging or tearing of an object on a sharp or protruding object, even if it occurred unintentionally, and damage resulting from using and maintaining the product contrary to the recommendations.
